Support terms

RetouchXPress software development and website is owned and operated by Rosehill Marketing Ltd. This company is the legal entity that is responsible for providing support for end-users according to the points below:

1. Support for Trial-Users

Depending on our support team’s availability, we are doing our best to reply to your questions and inquiries. Please contact us by e-mail.

2. Support for Monthly and Yearly Subscriptions

Users who have purchased monthly or yearly subscriptions are entitled to the following customer support as long as their subscription plan is active. (The status of your subscription can be checked in the Account/Licenses menu after logging in to our main website).

3. Support for Perpetual License Users

Perpetual License Users are entitled to the same support as Monthly and Yearly Subscribers (described in point 2) for a period of 1 year from the activation of the license. For further help, support or trainings contact our sales department.